Privacy Policy

• Details you provide when placing an order: name, mobile number, email address (optional) and delivery address.
• Payment reference details such as the UPI transaction ID you submit. We do not collect or store your bank account, card or UPI PIN details.
• Basic technical information such as browser type and pages visited, used to keep the website secure and working properly.

• To process, deliver and provide updates about your orders.
• To verify payments, process refunds and prevent fraud.
• To respond to your questions and support requests.
• To comply with legal and tax obligations.

We do not sell or rent your personal information to anyone.

We share only the information needed with: courier partners (to deliver your order), payment service providers (to process payments and refunds), and government authorities when required by law.

We use your browser's local storage to remember the items in your cart, and essential cookies to keep the website secure. We do not use advertising cookies.

Our website uses secure HTTPS encryption. Order information is stored on secure servers with restricted access and kept only as long as needed for orders, support, and legal and tax requirements.

You may ask us to access, correct or delete your personal information, subject to legal requirements, by contacting us using the details below.

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are:

• Name: Grievance Officer
• Designation: Grievance Officer, PG International
• Phone / WhatsApp: +91 74948 30463
• Email: pginternational051@gmail.com
• Instagram: @_duvelle
• Working hours: Monday to Saturday, 10:00 AM – 7:00 PM

We acknowledge every complaint within 48 hours and resolve it within one month of receipt.

We may update this policy from time to time. The latest version will always be available on this page with the updated date.